IT Support Packages

Support that starts at an elevated level

Flexible, proactive IT support packages to keep your business running smoothly. Trustack delivers expert services across the North East, and UK-wide.

Free IT Consultation Explore support packages

Tailored support plans

Choose the level of IT support that fits your business needs and budget.

Monitoring & maintenance

Reduce downtime with continuous system checks and updates.

Scalable solutions

Packages that grow with your business, from SMBs to enterprise.

UK-wide coverage

Local expertise in Newcastle and the North East, with nationwide reach.

Trustack goes Beyond

We don’t offer a basic support package.

Our Beyond IT Support packages ensure your business has the best possible protection — a carefully curated tech stack that we place our trust in. We never offer anything we don’t use ourselves.

Keeping on top of cyber threats takes more time and resources than most companies have. Even with the right tools in place, breaches are a matter of when, not if; early awareness will allow you to recover fast. Since 2008 we have been protecting businesses like yours — and our customers stay with us.

for you…

Beyond Fully Managed

Complete IT management for total peace of mind. Our fully managed approach provides elite security for endpoint and infrastructure, utilising best-in-class technologies combined with the human experience of our support and solution professionals.

Dedicated Incident Commander — a single point of contact for issues and incident response
End-to-end IT management, from daily operations to strategic planning
24/7 Managed Detection & Response and next-generation anti-virus
Vulnerability management: regular scanning and patching before gaps become threats
Automated patching and configuration hardening
Proactive monitoring of endpoints and servers
Centralised access management for secure, efficient permissions
Best-of-breed services and solutions, rigorously tested before rollout

Ideal for organisations with limited IT resources and 25–150 users.

with you…

Beyond Co-Managed

Collaborative IT management that combines your in-house expertise with ours. Designed to complement your existing capabilities with advanced tools, security and strategic guidance — we complement your internal IT team where you need us most.

Self-service and remote management tools for your internal IT team
Proactive endpoint support securing users, devices and data
Incident Commander to coordinate and manage critical incidents
Proactive monitoring with automated alerts and fixes
Patching for operating systems and third-party applications
Asset reporting: complete visibility of your estate
Strategic guidance, compliance advice and tailored recommendations
Flexible resources that scale as your organisation evolves

Ideal for larger SMEs and enterprises with an in-house IT team and first-line support desk.

At a glance
What’s included	Fully Managed	Co-Managed
Dedicated Incident Commander	✓	✓
24/7 Managed Detection & Response	✓	✓
Next-generation anti-virus	✓	✓
Vulnerability management & configuration hardening	✓	✓
Automated patching (OS & third-party apps)	✓	✓
Proactive monitoring of endpoints & servers	✓	✓
End-to-end IT management & strategic planning	✓	—
Centralised access management	✓	—
Self-service & remote management tools for your team	—	✓
Asset reporting for your internal IT team	—	✓

Hear from our customers

Relationships built on trust, honesty and integrity.

Unipres UK

Trustack has been a trusted partner of Unipres for 11 years now. The stack of products they’ve worked with us to implement has grown from an initial implementation of VMware vSphere to VMware Horizon, Veeam Backup and Replication and Trend Deep Security to name a few. We feel confident that they will implement specialist manufacturing IT solutions tailored to our business needs and deliver them to the requirements and quality Unipres expect as an organisation.

Andrew Furness

Controller — Information Systems, Unipres UK Limited

Collingwood Business Solutions

Trustack are a trusted partner who have worked with us for a number of years. They know our business and have in-depth knowledge of our complex infrastructure — whether that be security, networking, virtualisation or any other parts that play an integral role in our success. Trustack have been a major part of Collingwood’s success, working with us to enable us to scale accordingly with innovative solutions and robust security.

Michael Ward

IT Director, Collingwood Business Solutions Limited

Muckle LLP

We rely on Trustack to help us deliver innovative, cost-effective technology. Their extensive technical knowledge and legal industry experience means they always offer us reasoned, pragmatic advice. They understand our business and work proactively with our IT team to ensure we always deliver the best service to the firm and our clients.

Andrew Black

Director of IT, Muckle LLP