Managed IT Services

Award-winning managed IT services, secure and scalable

Secure, scalable support from a trusted local IT MSP — for businesses across Newcastle, the North East and the wider UK.

Free IT Consultation Explore support packages

Tailored IT support for growth

Fully managed IT services built around your needs. Scale, secure and streamline, with expert support.

Proactive support & monitoring

24/7 monitoring, fast response times and proactive issue resolution to reduce downtime.

Security-first approach

As cyber security specialists, we embed protection into every layer of your IT environment, from endpoint to cloud.

North East IT experts

We know Newcastle’s business needs and deliver managed IT services with reach across the wider UK.

Six pillars of support

Everything your IT estate needs, under one roof.

Infrastructure & Virtualisation

Design, support and protect the core infrastructure and virtualisation platforms your business relies on every day.

A robust on-premise infrastructure solution keeps your business running smoothly — designed, implemented and supported by engineers who have run enterprise estates for decades.

Backup & Recovery

Protect your data with industry-leading backup strategies and rapid recovery options that ensure business continuity.

Policy-driven, tested and monitored — so if the worst happens, your data comes back fast and complete.

Network & Connectivity

Stay connected with secure, high-speed networking solutions that support hybrid working and remote access.

Expert advice, design and support for your enterprise networking needs, from broadband to SD-WAN.

IT Security

Safeguard your business with layered security services including antivirus, email gateway and CVE remediation.

Security is embedded in every layer of your IT environment, from endpoint to cloud — not bolted on afterwards.

Microsoft Cloud

Leverage the power of Microsoft productivity products with expert deployment, migration and management.

Plan and migrate the right infrastructure with hybrid cloud solutions that save time and drive efficiency.

Business Continuity & Disaster Recovery

Ensure resilience with tailored continuity planning, disaster recovery and risk mitigation strategies.

A disaster recovery process built and rehearsed in advance, so your business recovers if the worst does happen.

Why choose Trustack?

Customer first, always

We prioritise your experience at every step — proactive, responsive, and committed to being a stress-free managed service provider.

Excellence through teamwork

Our collaborative team works seamlessly to provide expert guidance and consistent, high-quality service tailored to your needs.

Award-winning MSP

Recognised in the Channel Futures MSP 501 list — among the top managed service IT providers globally.

Hear from our customers

Relationships built on trust, honesty and integrity.

Unipres UK

Trustack has been a trusted partner of Unipres for 11 years now. The stack of products they’ve worked with us to implement has grown from an initial implementation of VMware vSphere to VMware Horizon, Veeam Backup and Replication and Trend Deep Security to name a few. We feel confident that they will implement specialist manufacturing IT solutions tailored to our business needs and deliver them to the requirements and quality Unipres expect as an organisation.

Andrew Furness

Controller — Information Systems, Unipres UK Limited

Collingwood Business Solutions

Trustack are a trusted partner who have worked with us for a number of years. They know our business and have in-depth knowledge of our complex infrastructure — whether that be security, networking, virtualisation or any other parts that play an integral role in our success. Trustack have been a major part of Collingwood’s success, working with us to enable us to scale accordingly with innovative solutions and robust security.

Michael Ward

IT Director, Collingwood Business Solutions Limited

Muckle LLP

We rely on Trustack to help us deliver innovative, cost-effective technology. Their extensive technical knowledge and legal industry experience means they always offer us reasoned, pragmatic advice. They understand our business and work proactively with our IT team to ensure we always deliver the best service to the firm and our clients.

Andrew Black

Director of IT, Muckle LLP

FAQs

Straight answers

Anything we haven’t covered, ask us directly — a real person answers the phone.

Ask a question

What are managed IT services?

Managed IT services involve outsourcing your IT operations to a specialist provider who monitors, maintains and supports your systems proactively.

What are the benefits of managed IT?

Benefits include reduced downtime, enhanced security, predictable costs, and access to expert support without the overhead of an in-house team.

Is managed IT better than in-house IT?

For many businesses, managed IT offers greater flexibility, scalability and cost-efficiency compared to maintaining a full internal IT department. Depending on your in-house capacity, Trustack can go so far as to manage security on your individual endpoints, network and data storage, or simply support your IT team with a patch management regime or remote monitoring of your Windows servers.

What is the scope of Trustack’s managed services?

Our services cover infrastructure, cloud, security, backup, connectivity and strategic IT planning, tailored to your business needs.

Why choose Trustack as my managed IT provider?

As a trusted provider of managed IT services in Newcastle and the North East, we combine local expertise with global recognition. Our Beyond IT Support packages are designed to cover the security needs of businesses ranging from small, owner-managed operations to enterprise clients with thousands of employees.